FAQ

Installation Process

How do I download Kitkit School?

Go to the Request page and fill out the form to request an account. We ask that you allow 5 business days for review. If approved, we will send you a confirmation email with account details and next steps.

What’s in the confirmation email?

The confirmation email includes the login credentials you will use to access the Admin page. From the Admin page, you can download Kitkit School software. Please follow the detailed instructions in the email.

What is the Admin page?

The Admin page allows you to download the Kitkit School installation package. It also provides access to video tutorials, installation manuals and other supporting information. You will receive instructions on how to access the admin page in your confirmation email.

How do I install the Kitkit School software?

With the account information provided in the confirmation email, access the Admin page to download the Kitkit School installation package onto your computer. The Admin page includes video tutorials and installation manuals to assist you with this download.

What equipment do I need to install the software?

Prior to installing the software, you will need (1) a computer to download the software onto, (2) a tablet device that meets the minimum device specifications and (3) a cable to connect your tablet(s) to your computer:

Please check the minimum device specifications below:
  • Supported OS version: Android 6.0 – Android 9.0
  • Storage: 16GB with 6GB available space
  • RAM: 1.8GB

Kitkit School cannot be installed on tablet devices that do not meet these requirements and does NOT work on most mobile phones.

What are the minimum device specifications for installing Kitkit School on a tablet?
  • Supported OS version: Android 6.0 – Android 9.0
  • Storage: 16GB with 6GB available space
  • RAM: 1.8GB

Kitkit School cannot be installed on tablet devices that do not meet these requirements and does NOT work on most mobile phones.

Using Kitkit School

What is a Kitkit School license?

The Kitkit School license is used to activate all contents and functions after you install Kitkit School on your device. One license is required per device and has an expiration date set to December 31, 2021. When requesting to download Kitkit School, specify the number of licenses that you will need. Upon approval, we will assign the specified number of licenses to your user account, which will be provided to you in a confirmation email. After you install Kitkit School on your tablet, you will need to enter your account’s login information in order to activate Kitkit School.

I didn’t receive Kitkit School licenses in the confirmation email.

Your Kitkit School licenses are assigned to the user account provided to you in the confirmation email. You will be prompted to enter your account information after installing Kitkit School on your tablet. The app will automatically apply the license assigned to your account to activate Kitkit School. Please note that the tablet must be connected to the internet during this process.

How many users can be added to one tablet?

Kitkit School allows you to add up to 100 users per tablet.

How is the learning curriculum structured?

Kitkit School was designed to build basic literacy and numeracy skills for early learners from pre-primary to third grade. For more information on our curriculum and design features, please visit our Product page.

Troubleshooting

I lost my ID and Password and I cannot access the admin page.

Please send your account information (your name, email address, and organization) to for support.

Kitkit School does not work on my tablet device.

Please refer to the troubleshooting information in the Support menu on the Admin page.

Please also make sure that your device meets below minimum device specifications:
  • Supported OS version: Android 6.0 – Android 9.0
  • Storage: 16GB with 6GB available space
  • RAM: 1.8GB
Can I reinstall Kitkit School or install it on another device?

Please refer to the instruction video tutorials and manuals on the admin page.

Any other questions?

For users with access to Kitkit School, please send us an email with a description of the issue including any relevant screenshots or videos as helpful, in addition to your account information (your name, your Kitkit School ID, email address, and organization) to .